Return Policy

1. Defective Merchandise

a. It is necessary to obtain a return authorization number from Range Kleen before returning any merchandise. Call (888) 391-2020 for Customer Service. Merchandise shipped without a return authorization number will be refused. The return authorization number should appear on all cartons being returned. 100% credit and freight will be allowed on manufacturer’s defects only. Read the information below for a description of what constitutes a manufacturer’s defects.

2. Non-Defective Merchandise

a. Returns of non-defective merchandise require a return authorization number, and should be shipped freight prepaid. Merchandise shipped without a return authorization number, or shipped freight collect, will be refused.

b. If the product is resalable as received, a 20% handling and restocking charge will apply.

c. If returned merchandise needs to be repackaged due to damage to the carton or retail stickers on the carton, 50% credit will be allowed.

d. If the product is damaged or customer has abused the product and it cannot be refurbished and resold, no credit will be issued.

Description of Defects: The following defects apply to new or used aluminum cookware, unless otherwise noted.

1. Weld Failure: Bakelite handle stud, steel handle, knob stud. 2. Delaminations: Bottom protector plate or disc separating from body(if no blue tint evident). 3. Nonstick coating: Peeling or void spots on surface or edges; corrosion of coating. 4. Polished surfaces: Obvious pitting, stains, abrasions, dirt, rust or polishing compound. (new and unused products only). 5. Bakelite knobs & handles: Split or broken handles or knobs (new only). Thread stripped or misthread-cannot tighten. Magnalite Classic – split fingershield. Magnalite Traditions – split fingershield, loose handle parts. 6. Rivets: Broken or loose. 7. Lids: Will not fit (too tight), sharp edges.

Note: The following conditions are NOT defects on used products, credit will not be allowed.

1. Scratches on polished or nonstick surfaces. 2. Stains on polished or nonstick surfaces. 3. Dents (accounts should file claim against carrier if new merchandise). 4. Loose Bakelite handles and knobs. 5. Delaminations of bottoms if obvious overheating as evidenced by blue tinting. 6. Rust spots on bottom protector plate.